Creators Domain™ Refund & Return Policy
Last updated: December 9, 2025
At Creators Domain™, we stand behind the quality and purpose of our apparel. If something isn’t right, we’re here to help.
1. Eligibility for Returns
We accept returns on most apparel items within:
➡️ 30 days of delivery
To qualify for a return:
- Items must be unworn
- Items must be unwashed
- Items must be in original condition (no stains, deodorant marks, smells, or damage)
- Tags (if included) should still be attached
Non-returnable items:
- Digital downloads
- Gift cards
- Final sale items (if explicitly marked)
2. Exchanges
We gladly offer exchanges for size when inventory allows.
Because many Creators Domain™ items are pre-order or small-batch, stock is not guaranteed.
If an exchange is not possible, you may choose:
- A refund
- A store credit
- A swap for another item of equal value
3. Pre-Order Refunds & Exchanges
Pre-order items are made specifically for small-batch production.
You may:
- Cancel a pre-order within 24 hours of purchase for a full refund
- Request an exchange once the product arrives (depending on stock)
If production prevents fulfillment, Creators Domain™ will issue a full refund.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item arrives damaged or defective.
- If we made an error, we cover return shipping.
5. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect:
📧 Email us within 7 days of delivery at:
[email protected]
Include:
- Order number
- Description of the issue
- Photo(s) of the item
We will replace or refund promptly.
6. Refund Processing Time
Once your return is received and inspected:
- Approved refunds are issued within 3–5 business days
- Refunds are returned to the original payment method
- Store credit (if chosen) is issued immediately upon approval
7. Lost or Stolen Packages
Creators Domain™ is not responsible for:
- Packages marked “delivered” by the carrier
- Packages shipped to incorrect addresses provided by the customer
If something goes wrong, contact us — we will always do our best to help.
8. How to Start a Return
Email us at:
Include:
- Your order number
- Reason for return
- Whether you prefer a refund, exchange, or store credit
We will reply with next steps.